THE IMPACT OF JOB SECURITY ON EMPLOYEES’ PERFORMANCE, JOB SATISFACTION AND MANAGEMENT-EMPLOYEE RELATIONS OF SELECTED SERVICE MARKETING FIRMS IN CALABAR METROPOLIS

Abstract

This paper focused on the impact of job security on employees’ performance of selected service marketing firms in Calabar metropolis. The objective of this study portrayed the relationship between job security and employees performance; the relationship between job security and job satisfaction; the relationship between job security and management-employee relations. The study adopted survey research design, 120 questionnaire were administered to staff of banks (First Bank Plc and Zenith Bank) and telecommunication networks (MTN and Etisalat). Data were analysed using the Simple Regression Analysis. Findings revealed that job security remained an essential motivational tool in improving employees’ performance, loyalty and discipline. It was revealed that job security influences employee satisfaction and reduces voluntary labour turnover in organization. Job security fosters mutual beneficial relationships between management and employees in an organization and reduces conflict in an organization. It was recommended that job security should be part of organization objectives in an attempt to enhance employee performances, job satisfaction, and management - employee relations. Termination of appointment must be based on “just cause” (justified dismissal) – incapability, misconduct or redundancy. Management should ensure that employees’ commitment is made paramount. Employment status should be permanent employment instead of casual or non-standard employment to encourage workers put in their best.