EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL EFFECTIVENESS IN UNIVERSITY OF NIGERIAN TEACHING HOSPITAL ENUGU STATE NIGERIA
Journal of Global Research in Education and Social Science, Volume 16, Issue 4,
Page 23-35
DOI:
10.56557/jogress/2022/v16i48003
Abstract
The Study focuses on emotional intelligence and organizational effectiveness in University of Nigerian teaching hospital Enugu State Nigeria,. Specifically the study aimed to pursue the following objectives: to determine the relationship between self- awareness and organizational effectiveness, determine the relationship between employee motivation and organizational effectiveness and ascertain the influence of empathy on organizational effectiveness. The study has a population size of 1462 with a sample size of 314 using taro Yamene. Instruments used for data collection were primary questionnaires and interview. The total number of 314` copies of the questionnaire were distributed while 290 copies were properly filled/returned & used while 24 copies were not properly filled. Survey research design was adopted for the study. Two hypotheses were tested using Pearson product moment correlation coefficient and simple linear regression tool. The findings indicated that there is a positive relationship between self- awareness and organizational effectiveness. There is a positive relationship between employee motivation and organizational effectiveness and Empathy has a significant influence on organizational effectiveness. The study recommends that organizations should guide their employees to know their own emotional Self-awareness that will represent the capacity of them becoming the object of one’s own attention. In this state one actively identifies, processes, and stores information about the self that will assist them to discharge their duties effectively.
Keywords:
- Emotional intelligence
- self-awareness
- organizational effectiveness
- empathy and employee motivation
How to Cite
AGU, A. O., NNABUGWU, E. L., NDUBUISI, A. K., ODO, A. M., & IFEGWU, I. J. (2022). EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL EFFECTIVENESS IN UNIVERSITY OF NIGERIAN TEACHING HOSPITAL ENUGU STATE NIGERIA. Journal of Global Research in Education and Social Science, 16(4), 23–35. https://doi.org/10.56557/jogress/2022/v16i48003
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Rosete D, Ciarrochi J. Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership and Organizational Development Journal. 2005;26(5/6):388-400.
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Taxer JL, Gross JJ. Emotion regulation in teachers: The “why” and “how.” Teaching and Teacher Education. 2018;74:180–189.
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Ismail K, Mohd Nopiah Z, Mohd Sattar R. Emotional intelligence and work performance among vocational teachers, Journal of Technical Education and Training. 2020;12(3):106-117.
Raimi AG, Fortune O. Examining the influence of motivation on organizational productivity in Bayelsa state private hospitals, Open Access Journal of Science. 2020;4(3):8.
Cook S, Macaulay S, Coldicott H. Change management excellence. Blackwell Publishers; 2004.
Cooper R, Sawaf A. Executive EQ: Emotional intelligence in business. London: Orion Publishing Group; 1997.
Du Brin AJ. Applying psychology: Individual & organisational effectiveness. 5th ed. New Jesey: Prentice Hall; 2000.
Dulewiez M, Higgest SD. Emotional intelligence works: developing “people smart” strategies. California: Menlo Park; 2000. (ISBN 1560525843)
Harrison PL. Training management skills. New Jersey: Prentice Hall; 1997.
Quratul-Ain M. Impact of employees motivation on organizational effectiveness. European Journal of Business and Management. 2009;3(3):10.
Angga S, Havidz A. The effect of self-awereness and work environmet on training and Its implementation on performance of employees factory PT. Cahaya Lentera Esa Abdi Nusantara, International Journal of Innovative Science and Research Technology. 2019;4(12):8.
Atuma O, Agwu M. Self Awareness and Organizational Performance in The Nigerian Banking Sector, European Journal of Research and Reflection in Management Sciences. 2015;3(1):8.
Wan A, Patricia A. The impact of empathy on leadership effectiveness among business leaders in the United States and Malaysia. International Journal of Economics Business and Management Studies. 2013;2(3)83.
Allison B, O’ Sullivan T, Owen A, Rice J, Rothwell A, Saunders C. Effects of outdoor school ground lessons on students. (6th Ed)New York : McGraw- Hill; 1996.
Anderson AH, Kyprianou A. Effective organisational behaviour. Print Book, English U.K.; 1994.
Avy S, Eshet R. Spiral effects of teachers’ emotions and emotion regulation strategies: Evidence from a daily diary study. Teaching and Teacher Education. 2018; 73:151–161.
Cherniss C, Goleman D. The emotionally intelligent workplace – how to select for, measure, and improve emotional intelligence in individuals, groups and organisations. San Francisco: Jossey – Bass; 2001.
Potgiietor G. Emotionally intelligent living. U.K. Crown House Publishing; 2000.
Weisinger H. Emotional intelligence at work San Francisco: Jossey-Bass; 1998.
Mayer JD, Salovey P. What is emotional intelligence? In P.Salovey and D. Sluyter (Eds.): Emotional development and emotional Intelligence: Implications for the Educator. New York Basic Books; 1997.
Goleman D. Emotional intelligence: why it can matter more than IQ. London : Bloomsbury; 1995.
Martimez-Pons SP. Organisational behaviour. International edition. New Jersey; 1997.
Palmer C, Jansen A. Organisational behaviour. Pretoria: Van Schaik Publishers; 2004.
Musa WA, Othman N, Shaari SS, Jalaludin MNH. Hubungan Antara Kesedaran Kendiri Dengan Teori Kognitif Sosial, Teori Goleman Dan Teori Astin (Relationship Between Self Awareness To the Cognitive Social Theory; 2016.
Ramana TV. EI and teacher effectiveness- An analysis. Voice of Research. 2013;2(2):18– 22.
Masrek MN, Akmal M, Osman F, Khamis Y, Paiman MJ. The relationship between EI and Job satisfaction : The case of Malaysian information technology professionals. International Journal of Multidisciplinary and Current Research. 2014;2(11):1106–1111.
Gorji AMH, Darabinia M, Ranjbar M. Relationship between EI and job motivation among faculty staff in Mazandaran University of Medical Sciences, Iran. Iranian Journal of Psychiatry and Behavioral Sciences. 2017;11 (2).
Nokelainen P, Kaisvuo H, Pylvas L. Self-Regulation and competence in formal and informal contexts of vocational and professional education. In competence-based vocational and professional education, Technical and Vocational Education and Training: Issues, Concerns and Prospects. 2014;775–793.
Katz I, Shahar BH. What makes a motivating teacher? Teachers’ motivation and beliefs as predictors of their autonomy-supportive style. School Psychology International. 2015;36(6): 575–588.
Schutz PA. Inquiry on teachers’ emotion. Educational Psychologist. 2014;49(1): 1–12.
Skovholt TM, D’Rozario V. Portraits of outstanding and inadequate teachers in Singapore: the impact. Teaching and Learning. 2000;21(1):9–17.
Mohamad M, Jais J. EI and Work performance: A Study among Malaysian Teachers. Procedia Economics and Finance. 2016;35(April):674–682.
De Ruiter JA, Poorthuis AMG, Koomen HMY. Relevant classroom events for teachers: A study of student characteristics, student behaviors, and associated teacher emotions. Teaching and Teacher Education. 2019;8(6):102899.
Ivancevich J, Matteson M. Organisational behavior and management. McGraw– Hill; 2002.
Kreitner R, Kinicki A. Organisational behavior. 4th Ed. New York; 1998.
Salovey P, Mayer 1D. Emotional intelligence. Imagination, Cognition, and Personality. 1990;9:185-211.
Rosete D, Ciarrochi J. Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership and Organizational Development Journal. 2005;26(5/6):388-400.
Salovey P, Pizarro DA. The value of emotional intelligence. In R. J Sternberg, J. Lautrey & T. I. Lubart (Eds):Models of intelligence: International perspective (263- 278). Washington, D. C.: American Psychological Association; 2003.
Praveen RN, Narashiman K. Emotional intelligence and work performance: A conceptual study, Journal of Mechanical and Civil Engineering. 2021;2278-16843(4):62- 68.
Jones SM, Bouffard SM, Weissbourd R. Educators’ social and emotional skills vital to learning. Kappan Magazine. 2013;(May):62–65.
Available:http://markcharlesgood.com/wpcontent/uploads/2015/02/Educators_Need- social_and_emotional_article.pdf
kellyl D, Caplens JW. Management. (7th ed.). Ohio : South Western College Publishing; 1993.
Lee M, Pekrun R, Taxer JL, Schutz P.A, Vogl E, Xie X. Teachers’ emotions and emotion management: integrating emotion regulation thery with emotional labor research. Social Psychology of Education. 2016;19(4):843–863.
Quy M. Emotional intelligence: Pocket book. U.K. : Management Pocketbooks Ltd.; 1999.
Taxer JL, Gross JJ. Emotion regulation in teachers: The “why” and “how.” Teaching and Teacher Education. 2018;74:180–189.
Noorazzila S, Ramlee AR. The relationship between emotional intelligence and job performance of call centre agents. Procedia - Social and Behavioral Sciences. 2014;129:75 – 81.
Zainab Naseer, Saeed-ul-Hassan Chishti, Fazalur Rahman, Nabi Bux Jumani. Impact of emotional intelligence on team performance international in higher education institutes. Journal of Educational Sciences. 2011;3(1):30-46.
Jorfi H, Jorfi S, Moghadam K. Impact of emotional intelligence on performance of employees, Postmodern Openings, Year 1. December, 2010;4:63-74.
Ismail K, Mohd Nopiah Z, Mohd Sattar R. Emotional intelligence and work performance among vocational teachers, Journal of Technical Education and Training. 2020;12(3):106-117.
Raimi AG, Fortune O. Examining the influence of motivation on organizational productivity in Bayelsa state private hospitals, Open Access Journal of Science. 2020;4(3):8.
Cook S, Macaulay S, Coldicott H. Change management excellence. Blackwell Publishers; 2004.
Cooper R, Sawaf A. Executive EQ: Emotional intelligence in business. London: Orion Publishing Group; 1997.
Du Brin AJ. Applying psychology: Individual & organisational effectiveness. 5th ed. New Jesey: Prentice Hall; 2000.
Dulewiez M, Higgest SD. Emotional intelligence works: developing “people smart” strategies. California: Menlo Park; 2000. (ISBN 1560525843)
Harrison PL. Training management skills. New Jersey: Prentice Hall; 1997.
Quratul-Ain M. Impact of employees motivation on organizational effectiveness. European Journal of Business and Management. 2009;3(3):10.
Angga S, Havidz A. The effect of self-awereness and work environmet on training and Its implementation on performance of employees factory PT. Cahaya Lentera Esa Abdi Nusantara, International Journal of Innovative Science and Research Technology. 2019;4(12):8.
Atuma O, Agwu M. Self Awareness and Organizational Performance in The Nigerian Banking Sector, European Journal of Research and Reflection in Management Sciences. 2015;3(1):8.
Wan A, Patricia A. The impact of empathy on leadership effectiveness among business leaders in the United States and Malaysia. International Journal of Economics Business and Management Studies. 2013;2(3)83.
Allison B, O’ Sullivan T, Owen A, Rice J, Rothwell A, Saunders C. Effects of outdoor school ground lessons on students. (6th Ed)New York : McGraw- Hill; 1996.
Anderson AH, Kyprianou A. Effective organisational behaviour. Print Book, English U.K.; 1994.
Avy S, Eshet R. Spiral effects of teachers’ emotions and emotion regulation strategies: Evidence from a daily diary study. Teaching and Teacher Education. 2018; 73:151–161.
Cherniss C, Goleman D. The emotionally intelligent workplace – how to select for, measure, and improve emotional intelligence in individuals, groups and organisations. San Francisco: Jossey – Bass; 2001.
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